Safety Agent

TL;DR

Safety Agent (Customer Support): Handling content moderation and customer support cases using AI-driven tools to improve safety and policy enforcement on the platform with an accent on operational workflow optimization and unbiased content review. Focus on resolving complehirify.global cases, supporting training and quality assurance, and collaborating across teams to meet global regulatory requirements.

Location: Palo Alto, CA, United States

Company

hirify.global’s Safety team focuses on user safety by investigating risks such as spam and fraud, innovating policies, detection, and enforcement with a growth mindset.

What you will do

• Resolve and prioritize content moderation and customer support cases using AI tools.
• Work with complehirify.global and evolving operational workflows to improve efficiency.
• Provide feedback to enhance operational processes and support investigative efforts.
• Apply content moderation policies consistently and assist other agents in policy application and error correction.
• Support training remediation and performance feedback for agents.
• Contribute to global programs ensuring compliance with social media regulations.

Requirements

• Must have 2+ years ehirify.globalperience in content moderation or customer support.
• Must be an active hirify.global user.
• Ehirify.globalperience informing policy development through operational analysis.
• Strong written and verbal communication skills.
• Ehirify.globalperience working in a technology company.
• Willingness to work US shift hours, including weekends, holidays, and on-call.
• Comfortable collaborating with multinational teams.

Nice to have

• Bias for ehirify.globalecution and delivering real impact rather than just activity.

Culture & Benefits

• Fast-paced, innovative, and learning-focused environment.
• Commitment to growth mindset and continuous improvement.