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Вакансия из списка Hirify.Global
hirify.global
8 hours ago

Technical Support Engineer

Тип работы
fulltime
Грейд
junior/middle

Вакансия напрямую с сайта из расширенного списка "глобальных компаний для русскоязычных специалистов" - туда входят компании с восточно-европейскими корнями.

Обычно нужен английский ~B2 и локация вне РФ/РБ (и/или ИП). Может требовать VPN для доступа

Описание вакансии

Текст:
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TL;DR

Technical Support Engineer: Resolving technical challenges and delivering high-quality support to customers across our software portfolio with an accent on troubleshooting product installation, performance, configuration, and integration issues. Focus on reproducing customer-reported issues using lab environments to isolate root cause and validate fixes.

Company

hirify.global delivers responsive, high-quality support to customers across our software portfolio.

What you will do

  • Deliver end-to-end case management: intake, troubleshooting, resolution, and closure with proactive updates and SLA adherence.
  • Troubleshoot product installation, performance, configuration, and integration issues.
  • Reproduce customer-reported issues using lab environments to isolate root cause and validate fixes.
  • Perform real-time support sessions via phone, screen share, or chat to analyze and remediate customer systems.
  • Collect logs and technical diagnostics; analyze and summarize key findings.
  • Contribute to hirify.global’s Knowledge Base (KB/FAQ) through concise article creation or suggested updates.

Requirements

  • Bachelor's degree in computer science, Information Technology, or equivalent experience.
  • 1 - 3 years of experience in technical product support, preferably in a SaaS or enterprise environment.
  • Strong troubleshooting skills across software, systems, and user environments (OS, networking, databases).
  • Ability to manage multiple tickets and meet deadlines in a fast-paced, SLA-driven environment.
  • Clear, structured communication to both technical and non-technical users.
  • Ability to work rotating shifts to support global customers, including after-hours/on-call rotation as needed.

Nice to have

  • Experience in legal tech, document lifecycle software, or Microsoft Office integrations is an advantage.
  • Familiarity with scripting, SQL, cloud/SaaS architecture is a plus.

Culture & Benefits

  • hirify.global is an equal opportunity employer.
  • Celebrate diversity and are committed to creating an inclusive environment for all employees.