Customer Success Content Manager

TL;DR

Customer Success Content Manager: Creating scalable programs and self-serve resources to empower Enterprise customers in adopting Coda effectively, with an accent on targeted digital experiences and lifecycle programs. Focus on driving awareness, adoption, and retention through digital content and automated workflows.

Location: hirify.global offers a dynamic hybrid working model for this role.

Salary: $132,000 – $156,800 OTE/year (USD)

Company

hirify.global is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work.

What you will do

• Design and deliver 1:many enablement such as training sessions, onboarding webinars, and self-service resources.
• Develop digital engagement strategies using product usage and customer health data.
• Own the creation and execution of digital content—email campaigns, in-app messaging, help center content, guides, and webinars.
• Build scalable success playbooks and automated workflows to support each stage of the customer lifecycle.
• Partner with Customer Success, Product, Marketing, and Data teams to align content and digital programs with strategic business goals.
• Measure and optimize the performance of digital initiatives to improve user engagement and value realization at scale.

Requirements

• Have 4+ years of experience in Customer Success, Customer Marketing, Lifecycle Marketing, or a similar role in a SaaS environment.
• Thrive in a data-driven environment and are comfortable using product usage data to guide decision-making and strategy.
• Are a strong communicator with experience creating customer-facing content (e.g., emails, training materials, webinars).
• Are passionate about helping customers succeed and scaling that impact through digital strategies.
• Are highly collaborative, working cross-functionally with CS, Product, and Marketing to build and launch effective customer programs.
• Has a demonstrated ability to work independently with minimal guidance.

Culture & Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits).
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Paid parental leave.
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time.
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more).