Manager, Revenue Operations (Customers)

TL;DR

Manager, Revenue Operations (Customers): Leading the RevOps function to drive operational excellence and support profitable revenue growth strategies, establishing KPIs across the customer journey and partnering with Finance and GTM leadership. Focus on strategic initiatives aligned with company OKRs to help achieve revenue and profitability targets.

Location: Must be located in Montreal with a hybrid work format (3 days/week in office)

Company

hirify.global's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Lead weekly performance reviews, providing a comprehensive analysis of the pipeline and insights to leadership, including detailed forecasting updates for EOM, EOQ, and EOY projections.
• Conduct in-depth bi-weekly sessions focusing on New Business (AE) and Account Management (AM) performance.
• Facilitate the Monthly Business Review (MBR) and Quarterly Business Review (QBR) sessions, partnering with GTM leaders to provide a strategic overview of performance.
• Oversee the monthly analysis of quota attainment and coverage across the sales and customer teams, providing unbiased data-driven insights and recommendations on IC Quotas and Coverage.
• Lead the quarterly re-forecasting process, working closely with Finance and GTM leadership to adjust revenue and performance targets.
• Build and develop the Revenue Operations team as a strategic partner for the Head of RevOps, fostering a culture of high performance that aligns with hirify.global’s values.

Requirements

• A bachelor's degree in a relevant field; a master’s degree is a plus.
• Proven experience leading and developing high-performing teams (2+ years) in a hybrid or remote environment.
• Significant experience (6+ years) within a go-to-market (GTM) environment, with a track record of delivering on strategic GTM initiatives.
• Demonstrated ability to drive cross-functional outcomes, successfully collaborating with stakeholders in Information Systems, Data, Finance, GTM, and Marketing.
• Strong experience leading budget and forecasting processes to align with company goals and expectations.
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Culture & Benefits

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office).
• Genuine career opportunities in a company that’s creating new jobs every day.
• Work in a team big enough for growth but lean enough to make a real impact.
• hirify.global RSU program (we are all owners).
• Unlimited paid time off policy.
• Health insurance and wellness benefits.