Account Manager (Strategic)
Вакансия напрямую с сайта из расширенного списка "глобальных компаний для русскоязычных специалистов" - туда входят компании с восточно-европейскими корнями.
Обычно нужен английский ~B2 и локация вне РФ/РБ (и/или ИП). Может требовать VPN для доступа
Описание вакансии
TL;DR
Account Manager (Strategic): Driving retention and expansion for 's highest-valued retail customers, acting as a single point of contact and account owner. Focus on building strong, long-term relationships, understanding customer goals, and delivering consistent value throughout the customer journey, ultimately helping customers achieve their desired outcomes.
Location: Must be based in Montreal or Toronto
Company
is a one-stop commerce platform helping merchants innovate to simplify, scale, and provide exceptional customer experiences.
What you will do
- Act as single point of contact and account owner for ’s largest and highest valued customers
- Own and drive the strategy for each customer, focusing on Net Revenue Retention of book of business, including renewal and expansion
- Establish and maintain strong relationships with customers, understanding their business, goals and objectives
- Plan and deliver Business Reviews and Success Plans
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
- Work cross functionally with internal teams to provide customer satisfaction and resolution for at-risk events
Requirements
- Experience in an enterprise-level Customer Success and/or Account Management role in B2B environments
- Experience owning retention and growth (NRR) for a large book of business
- Experience contributing to or owning initiatives that will help build the foundation of a new team
- Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly
Nice to have
- Bachelor’s degree in a relevant field
- Experience in a fast paced SaaS and/or technology-related field
- Industry expertise in retail
Culture & Benefits
- Ability to work in a flexible hybrid environment (3 days/week in office)
- Genuine career opportunities in a company that’s creating new jobs everyday
- RSU program (we are all owners)
- Unlimited paid time off policy and flexible working policy
- Health insurance and wellness benefits
- Paid leave assistance for new parents