Digital Customer Success Manager
Вакансия напрямую с сайта из расширенного списка "глобальных компаний для русскоязычных специалистов" - туда входят компании с восточно-европейскими корнями.
Обычно нужен английский ~B2 и локация вне РФ/РБ (и/или ИП). Может требовать VPN для доступа
Описание вакансии
TL;DR
Digital Customer Success Manager (AI): Cultivating and maintaining strong relationships with assigned accounts to ensure high levels of value and successful contract renewals. Focus on driving account usage through feature adoption and designing digital programs to scale customer success efforts.
Location: Must be based in Warsaw. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Relocation support to Warsaw is provided.
Company
is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work.
What you will do
- Own all aspects of the customer life cycle post-sales for your assigned book of business.
- Own the renewal motion for your customers, including pricing negotiations.
- Partner closely with the Sales team to drive expansion and cross-sell opportunities.
- Support customers by training them on the available tools and creating a plan based on their goals.
- Conduct account reviews at scale, educating customers on best practices and trends across various use cases of .
- Design and launch digital programs that scale customer success efforts across the customer lifecycle.
Requirements
- Has 2+ years of experience in Customer Success, Sales, Support, or Account Management roles.
- Has fluent proficiency in English, both in writing and speaking.
- Experience working with a large volume of customers, delivering results at scale.
- Has a proven track record of exceeding renewal quota targets and driving revenue growth as well as delivering on customer retention.
- Uses systems such as CRM to track all customer-related activities and deliverables and manage pipeline and project revenue.
- Has an understanding of subscription business models, including Freemium, free trials, account expansions, and upsells.
Culture & Benefits
- Remote-first hybrid model enables a highly collaborative culture.
- Competitive pay along with a benefits package encompassing health care and ample and defined time off.
- Support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more.