4 days ago
Customer Success Architect
Вакансия напрямую с сайта из расширенного списка "глобальных компаний для русскоязычных специалистов" - туда входят компании с восточно-европейскими корнями.
Обычно нужен английский ~B2 и локация вне РФ/РБ (и/или ИП). Может требовать VPN для доступа
Описание вакансии
Текст:
TL;DR
Customer Success Architect (DevSecOps Platform): Aligning the platform with customer business objectives and driving long-term success. Focus on building consultative relationships with key customers, and streamlining collaboration across internal teams.
Location: hires new team members in countries around the world. Some roles may carry specific location-based eligibility requirements.
Company
is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform.
What you will do
- Partner with customers to turn desired business outcomes into actionable objectives.
- Guide customers on platform best practices and future adoption.
- Act as the liaison for customer questions, issues, or escalations.
- Build Customer Success Plans and aid customers in achieving their goals.
- Provide insights on new features.
Requirements
- Understanding of Git and typical branching strategies.
- Knowledge of software development lifecycle and development pipeline.
- Understanding of continuous integration, continuous deployment, DevSecOps.
- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
- Exceptional verbal, written, organizational, presentation, and communications skills.
- Fluent Arabic.
Culture & Benefits
- Benefits to support health, finances, and well-being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Home office support.