Volumental
Work type
fulltime
Region
north america
6 days ago
Retail Experience Manager
retail
training
customer experience
technical support
communication
Retail Experience Manager - North America
Volumental is the footwear industry's leading FitTech™ company, using 3D scans and a one-of-a-kind, AI-powered recommendations engine (with 60 million scanned feet) to match everyone with the footwear styles and sizes that fit them best whether you are shopping in-store or online.
Our vision is “a world without sizes, where every body fits”. With top brand and retail partners worldwide, including New Balance, Red Wing Shoes, The Athlete's Foot, Fleet Feet, Intersport, Sun & Sand Sports, and XXL, our footprint spans 3000+ stores across 58 countries, and growing!
We are looking for a dynamic and enthusiastic individual to serve as the Retail Experience Managerfor our cutting-edge 3D foot-scanning technology. In this role, you will be the face of our product in retail stores, ensuring store staff are well-trained, engaged, and motivated to use and promote the scanner. Your work will play a critical role in enhancing the in-store customer experience and driving product adoption.
KEY RESPONSIBILITIES:
* Training and Development:
* Train retail store staff on how to effectively use the 3D scanner.
* Conduct workshops and refresher sessions to keep staff confident and up-to-date.
* Create easy-to-follow training materials and guides tailored to different audiences.
* Engagement:
* Build strong relationships with store teams to foster excitement and advocacy for the product.
* Act as a trusted point of contact for store staff regarding the product.
* Organize in-store events or competitions to boost staff motivation and product usage.
* Performance Monitoring:
* Track usage metrics for the scanner and identify areas for improvement.
* Provide actionable feedback and implement strategies to increase scanner adoption.
* Technical Support:
* Ensure the scanners are set up and functioning correctly in all assigned stores.
* Troubleshoot basic technical issues or escalate complex problems to the appropriate team.
* Customer Focus:
* Collaborate with store staff to ensure an exceptional customer experience with the scanner.
* Collect and relay feedback from staff and customers to the product development team.
QUALIFICATIONS:
* Proven experience in retail, field training, or a similar role.
* Strong communication and interpersonal skills.
* Ability to travel regularly to various store locations.
* Tech-savvy with the ability to quickly learn new systems and train others.
* Passionate about enhancing in-store customer experiences.
BONUS!
Don’t let these stop you from applying, but please let us know if they fit you:
* Experience working with B2B SaaS sales.
* Experience working with retail technology.
What we offer you:
* Competitive remuneration and attractive commission structure.
* Opportunity to work with a dynamic, international team.
* The chance to be a part of a growing global brand.
You'll be an essential part of the greater whole — able to drive initiatives and steer development while at the same time collaborating with other subject matter experts on our team. We encourage a diversity of candidates to apply!
Volumental is the footwear industry's leading FitTech™ company, using 3D scans and a one-of-a-kind, AI-powered recommendations engine (with 60 million scanned feet) to match everyone with the footwear styles and sizes that fit them best whether you are shopping in-store or online.
Our vision is “a world without sizes, where every body fits”. With top brand and retail partners worldwide, including New Balance, Red Wing Shoes, The Athlete's Foot, Fleet Feet, Intersport, Sun & Sand Sports, and XXL, our footprint spans 3000+ stores across 58 countries, and growing!
We are looking for a dynamic and enthusiastic individual to serve as the Retail Experience Managerfor our cutting-edge 3D foot-scanning technology. In this role, you will be the face of our product in retail stores, ensuring store staff are well-trained, engaged, and motivated to use and promote the scanner. Your work will play a critical role in enhancing the in-store customer experience and driving product adoption.
KEY RESPONSIBILITIES:
* Training and Development:
* Train retail store staff on how to effectively use the 3D scanner.
* Conduct workshops and refresher sessions to keep staff confident and up-to-date.
* Create easy-to-follow training materials and guides tailored to different audiences.
* Engagement:
* Build strong relationships with store teams to foster excitement and advocacy for the product.
* Act as a trusted point of contact for store staff regarding the product.
* Organize in-store events or competitions to boost staff motivation and product usage.
* Performance Monitoring:
* Track usage metrics for the scanner and identify areas for improvement.
* Provide actionable feedback and implement strategies to increase scanner adoption.
* Technical Support:
* Ensure the scanners are set up and functioning correctly in all assigned stores.
* Troubleshoot basic technical issues or escalate complex problems to the appropriate team.
* Customer Focus:
* Collaborate with store staff to ensure an exceptional customer experience with the scanner.
* Collect and relay feedback from staff and customers to the product development team.
QUALIFICATIONS:
* Proven experience in retail, field training, or a similar role.
* Strong communication and interpersonal skills.
* Ability to travel regularly to various store locations.
* Tech-savvy with the ability to quickly learn new systems and train others.
* Passionate about enhancing in-store customer experiences.
BONUS!
Don’t let these stop you from applying, but please let us know if they fit you:
* Experience working with B2B SaaS sales.
* Experience working with retail technology.
What we offer you:
* Competitive remuneration and attractive commission structure.
* Opportunity to work with a dynamic, international team.
* The chance to be a part of a growing global brand.
You'll be an essential part of the greater whole — able to drive initiatives and steer development while at the same time collaborating with other subject matter experts on our team. We encourage a diversity of candidates to apply!