Work format
onsite
Work type
fulltime
Region
serbia
Relocation
europe
1 week ago
Gaming Operations Manager
gaming operations
crm
customer support
vip client management
Gaming Operations Manager
📍 Location: Belgrade, Serbia
🧳 Work Type: Full-Time | On-Site
Our client is seeking an experienced Gaming Operations Manager to oversee and enhance their gaming operations, with a strong focus on CRM, Customer Support, and VIP Client Management.
Key Responsibilities:
✅ Oversee daily gaming operations ensuring customer satisfaction.
✅ Develop and implement CRM strategies to enhance player engagement and retention.
✅ Manage and optimize customer support processes.
✅ Lead and develop VIP client management, ensuring personalized support for high-value players.
✅ Collaborate with marketing, product, and technical teams to enhance gaming features.
✅ Analyze player behavior and data to refine engagement strategies.
✅ Ensure compliance with gaming regulations.
✅ Monitor key performance indicators (KPIs) and report on customer engagement strategies.
Key Requirements:
✅ Proven experience in gaming operations, CRM, customer support, or VIP client management in the online gaming or casino industry.
✅ Strong knowledge of CRM tools, player segmentation, and engagement strategies.
✅ Leadership and team management skills to drive performance.
✅ Data-driven mindset with strong problem-solving and analytical skills.
✅ Strong communication and interpersonal skills.
✅ Understanding of gaming regulations and responsible gaming practices.
✅ Ability to work in a fast-paced, dynamic environment.
What We Offer:
✅ Competitive salary and benefits package.
✅ Career growth and development opportunities.
✅ Relocation assistance, visa sponsorship, housing support, and community integration for foreign applicants from Europe only.
If you feel like the right fit, please DM
📍 Location: Belgrade, Serbia
🧳 Work Type: Full-Time | On-Site
Our client is seeking an experienced Gaming Operations Manager to oversee and enhance their gaming operations, with a strong focus on CRM, Customer Support, and VIP Client Management.
Key Responsibilities:
✅ Oversee daily gaming operations ensuring customer satisfaction.
✅ Develop and implement CRM strategies to enhance player engagement and retention.
✅ Manage and optimize customer support processes.
✅ Lead and develop VIP client management, ensuring personalized support for high-value players.
✅ Collaborate with marketing, product, and technical teams to enhance gaming features.
✅ Analyze player behavior and data to refine engagement strategies.
✅ Ensure compliance with gaming regulations.
✅ Monitor key performance indicators (KPIs) and report on customer engagement strategies.
Key Requirements:
✅ Proven experience in gaming operations, CRM, customer support, or VIP client management in the online gaming or casino industry.
✅ Strong knowledge of CRM tools, player segmentation, and engagement strategies.
✅ Leadership and team management skills to drive performance.
✅ Data-driven mindset with strong problem-solving and analytical skills.
✅ Strong communication and interpersonal skills.
✅ Understanding of gaming regulations and responsible gaming practices.
✅ Ability to work in a fast-paced, dynamic environment.
What We Offer:
✅ Competitive salary and benefits package.
✅ Career growth and development opportunities.
✅ Relocation assistance, visa sponsorship, housing support, and community integration for foreign applicants from Europe only.
If you feel like the right fit, please DM