Munchi
Work format
hybrid
Work type
fulltime
Region
finland
English
B2
Grade
senior
2 weeks ago
Senior Operations Manager
project management
customer-facing
food
saas
ai
Operations Manager
ABOUT MUNCHI 🦄
At Munchi, we believe in the transformative power of technology to redefine how restaurants run their businesses. We are on a mission to empower restaurant owners around the world with the tools they need to compete in a digital-first era. Munchi is the ultimate super app for restaurants, unifying omnichannel ordering, banking, loyalty, and operations designed for restaurants by restaurant people. We have partnered with over 100 restaurants in Finland, Estonia, Germany and UAE. We are just starting our mission to help 500k restaurants by 2030.
ABOUT THE ROLE
We’re on the hunt for a passionate and drivenSeniorOperations Managerwho will grow into theHead of Operationsrole at Munchi. In this position, you’ll play a key part in enhancing and evolving Munchi’s products, ensuring we deliver exceptional value to our restaurant partners. As a Senior Operations Manager, you’ll work closely with cross-functional teams (sales, tech, marketing and finance) and report directly to our CEO, contributing to our mission of empowering restaurants to thrive in a digital-first world.
YOUR MAIN RESPONSIBILITIES
* Onboarding new restaurants
* Managing and supporting existing restaurants
* On-demand support for our restaurant customers
* Working closely with our partner networks such as Wolt, Foodora, Uber Eats and Bolt.
* Improving and building our product in collaboration with our tech and sales team
* Gathering feedback from our restaurant partners and improving operational efficiency
* Overseeing Munchi’s operations and building an operational playbook
TO SUCCEED IN THIS ROLE, YOU SHOULD
* Be adaptable and thrive in a fast-paced, startup environment
* Have experience working with project management tools and frameworks
* Be able to have flexible working hours
* Have the ability to work independently and manage tasks effectively
* Focus on delivering great user experiences
* Be eager to learn and open to feedback
* Speak Finnish and English fluently (This role involves direct communication with Finnish-speaking restaurant partners)
* Communicate well with internal and external stakeholders
* Have experience with customer-facing roles
BONUS IF YOU
* Have experience in the Food or SaaS industry
* Have an interest in and understanding of startups
* Know how to leverage AI to make your work more efficient
* Have prior experience in cross-functional team collaboration
Location: Hybrid mode in our Helsinki office.
WHY MUNCHI?
Joining Munchi is about more than accepting a job. It’s about embracing a cause. It’s about wanting to make a difference in an industry ripe for change.
We are a diverse, inclusive, and tight-knit team that values hard work and dedication. We believe in fostering an environment where everyone can express their ideas, take risks, and learn from their failures.
As a key part of our operations team, you’ll have a direct impact on how we scale and improve our processes. This role comes with a clear path to becoming Head of Operations, and we reward results—our compensation package includes a performance-based bonus tied to key operational milestones, efficiency improvements, and restaurant success metrics.
This is a unique opportunity to join a startup with a proven business model that’s on the brink of scaling. If you’re ready to roll up your sleeves and help shape the future of the restaurant industry, we’d love to hear from you.
ABOUT THE PROCESS
If you want to take part in Munchi's journey, please submit your application through TheHub.
We will be reviewing applications on an ongoing basis. The position will be closed when we’ve found a suitable candidate.
ABOUT MUNCHI 🦄
At Munchi, we believe in the transformative power of technology to redefine how restaurants run their businesses. We are on a mission to empower restaurant owners around the world with the tools they need to compete in a digital-first era. Munchi is the ultimate super app for restaurants, unifying omnichannel ordering, banking, loyalty, and operations designed for restaurants by restaurant people. We have partnered with over 100 restaurants in Finland, Estonia, Germany and UAE. We are just starting our mission to help 500k restaurants by 2030.
ABOUT THE ROLE
We’re on the hunt for a passionate and drivenSeniorOperations Managerwho will grow into theHead of Operationsrole at Munchi. In this position, you’ll play a key part in enhancing and evolving Munchi’s products, ensuring we deliver exceptional value to our restaurant partners. As a Senior Operations Manager, you’ll work closely with cross-functional teams (sales, tech, marketing and finance) and report directly to our CEO, contributing to our mission of empowering restaurants to thrive in a digital-first world.
YOUR MAIN RESPONSIBILITIES
* Onboarding new restaurants
* Managing and supporting existing restaurants
* On-demand support for our restaurant customers
* Working closely with our partner networks such as Wolt, Foodora, Uber Eats and Bolt.
* Improving and building our product in collaboration with our tech and sales team
* Gathering feedback from our restaurant partners and improving operational efficiency
* Overseeing Munchi’s operations and building an operational playbook
TO SUCCEED IN THIS ROLE, YOU SHOULD
* Be adaptable and thrive in a fast-paced, startup environment
* Have experience working with project management tools and frameworks
* Be able to have flexible working hours
* Have the ability to work independently and manage tasks effectively
* Focus on delivering great user experiences
* Be eager to learn and open to feedback
* Speak Finnish and English fluently (This role involves direct communication with Finnish-speaking restaurant partners)
* Communicate well with internal and external stakeholders
* Have experience with customer-facing roles
BONUS IF YOU
* Have experience in the Food or SaaS industry
* Have an interest in and understanding of startups
* Know how to leverage AI to make your work more efficient
* Have prior experience in cross-functional team collaboration
Location: Hybrid mode in our Helsinki office.
WHY MUNCHI?
Joining Munchi is about more than accepting a job. It’s about embracing a cause. It’s about wanting to make a difference in an industry ripe for change.
We are a diverse, inclusive, and tight-knit team that values hard work and dedication. We believe in fostering an environment where everyone can express their ideas, take risks, and learn from their failures.
As a key part of our operations team, you’ll have a direct impact on how we scale and improve our processes. This role comes with a clear path to becoming Head of Operations, and we reward results—our compensation package includes a performance-based bonus tied to key operational milestones, efficiency improvements, and restaurant success metrics.
This is a unique opportunity to join a startup with a proven business model that’s on the brink of scaling. If you’re ready to roll up your sleeves and help shape the future of the restaurant industry, we’d love to hear from you.
ABOUT THE PROCESS
If you want to take part in Munchi's journey, please submit your application through TheHub.
We will be reviewing applications on an ongoing basis. The position will be closed when we’ve found a suitable candidate.