Senior Project Manager (CX & Digital Transformation)

TL;DR

Senior Project Manager (CX & Digital Transformation): Lead end-to-end delivery of contact centre and CX transformation programmes across multiple workstreams with an accent on measurable business outcomes, governance, and value realisation. Focus on coordinating cross-functional teams, managing project commercials and risks, and ensuring solutions land effectively across people, process, and technology.

Location: London, England (Remote)

Company

hirify.global delivers CX and digital transformation programmes for enterprise clients.

What you will do

• Lead end-to-end delivery of CX and technology projects across multiple workstreams.
• Own project plans, timelines, RAID logs, and dependency management.
• Coordinate cross-functional teams (business, technology, vendors) and run governance forums / SteerCo updates.
• Track delivery against scope, budget, and expected outcomes; proactively identify and escalate risks, issues, and trade-offs.
• Ensure solutions land effectively with adoption and change support; maintain stakeholder alignment across client and internal teams.
• Manage project commercials (forecasting, invoicing, margin, resources) and support value tracking / benefits realisation.

Requirements

• 5+ years of project management experience, preferably in a professional services environment.
• Experience coordinating multi-discipline teams, including multinational and onshore/offshore setups.
• Proven delivery experience for complex business systems, CX/contact centre, and digital transformation programmes.
• Structured thinking and strong problem-solving skills.

Nice to have

• Experience with CCaaS, AI, automation, or enterprise CX platform implementations.
• Certifications such as PMP, PRINCE2, or Agile/Scrum.
• Interest in CX innovation, AI, and continuous improvement.

Culture & Benefits

• Work on CX and AI-driven transformation programmes with enterprise clients.
• Outcome- and value-focused delivery rather than activity-only execution.
• Blend of consulting, delivery, and innovation within the team.
• Role starts as a 6-month fixed-term contract with potential to move into longer-term/permanent employment.

Hiring process

• Interviews to assess delivery experience, governance approach, and stakeholder management.
• Discussion of fit for CX/digital transformation delivery and value/benefits realisation.