Sr. Client Success Manager (Enterprise Software)

TL;DR

Sr. Client Success Manager (Enterprise Software): Managing and expanding partnerships with enterprise clients to drive adoption, retention, and cross-sell opportunities with an accent on delivering ROI and building C-level executive relationships. Focus on proactive account management, developing strategic account plans, and coordinating cross-functional teams to ensure client satisfaction and long-term advocacy.

Location: Must be based in Japan

Company

hirify.global is a global provider of mission-critical enterprise software support, managed services, and innovative Agentic AI ERP solutions for Oracle, SAP, and VMware software.

What you will do

• Manage a portfolio of named clients to drive lifecycle adoption, cross-sell, and advocacy.
• Build and maintain trusted advisor relationships with C-level and executive stakeholders.
• Develop and execute key account plans, including retention strategies and power maps.
• Deliver and communicate ROI throughout the client lifecycle to ensure active engagement.
• Coordinate across internal teams including sales, service delivery, and marketing to ensure seamless client experience.
• Meet or exceed quarterly quota targets for renewals and cross-sell opportunities.

Requirements

• Must be based in Japan.
• 15+ years of experience in Consultative Sales, Account Management, or Business Development.
• Strong knowledge of the enterprise software industry, specifically Oracle or SAP.
• Proven experience managing complex, multi-divisional, and multi-geographical client portfolios.
• Demonstrated ability to negotiate support contracts and drive cross-sell initiatives.
• Proficiency with Salesforce CRM and MS Office Suite.

Culture & Benefits

• Opportunity to work with a global, Nasdaq-listed technology company.
• Collaborative culture focused on mutual respect and innovation.
• Commitment to diversity, inclusion, and philanthropic efforts through the hirify.global Foundation.
• Meaningful work with a focus on delivering exceptional client outcomes.