Customer Partner (Industrial)

TL;DR

Customer Partner (Industrial): Driving account growth, profitability, and strategic relationship management for key clients in the manufacturing sector with an accent on P&L ownership and end-to-end sales processes. Focus on identifying new opportunities, minimizing renewal erosion, and delivering tailored technical solutions to top-level executives.

Location: Tokyo, Japan (Hybrid)

Company

hirify.global is a global technology services provider that designs, builds, manages, and modernizes mission-critical technology systems for the world's leading businesses.

What you will do

• Lead strategic account management for portfolio or strategic accounts in the industrial sector.
• Own the account P&L, ensuring profitability, revenue growth, and customer satisfaction.
• Develop and execute account strategies to minimize renewal erosion and expand service scopes.
• Build and maintain trusted relationships with key decision-makers and top-level executives.
• Collaborate with sales teams to manage the end-to-end sales process from prospecting to closing.
• Identify and qualify new business opportunities to build a robust go-to-market pipeline.

Requirements

• 10+ years of experience managing end-to-end sales processes in the Industrial/Manufacturing sector.
• 5+ years of experience running account P&L.
• Japanese language proficiency is required.
• Deep knowledge of business and technology trends and industry best practices.
• Proven track record in revenue growth, cost management, and risk assessment.
• Strong interpersonal skills with an open-minded and empathetic approach to customer relationships.

Nice to have

• Bachelor's or Master’s degree.
• Sales experience in technical solutions.

Culture & Benefits

• Dynamic, hybrid-friendly work culture.
• Comprehensive Be Well programs supporting financial, mental, physical, and social health.
• Access to cutting-edge learning opportunities and certifications with major platforms like Microsoft, Google, and Amazon.
• Inclusive environment focused on belonging and empathy.
• Structured career development with personalized goals and continuous feedback.