Retirement Plan Administrator

TL;DR

Retirement Plan Administrator (Finance): Providing client service and administrative support for defined contribution retirement plans with an accent on payroll file resolution and trust accounting reconciliation. Focus on managing high-volume inbound calls, performing complex plan testing, and ensuring strict compliance with regulatory standards.

Location: Must be based in the USA and available to work 8am–5pm Eastern Time.

Salary: $20.50 – $23/HR

Company

hirify.global is a professional staffing and solutions firm providing workforce management and administrative support services.

What you will do

• Handle inbound payroll calls and resolve complex file complications or service issues.
• Process plan transactions including contributions, loans, withdrawals, and earnings allocations.
• Perform and analyze discrimination testing and plan design assessments.
• Reconcile trust accounting and recordkeeping systems through daily balancing and adjustment analysis.
• Coordinate omnibus fund purchases and sales with third-party providers.
• Produce and format client reports, including valuation statements and tax compliance forms.

Requirements

• Must be based in the USA and able to work 8am–5pm Eastern Time.
• Call center or phone-based customer service experience.
• Basic accounting knowledge.
• Strong analytical and problem-solving abilities with high attention to detail.
• Excellent interpersonal, written, and oral communication skills.
• Ability to manage high-pressure environments and call volumes effectively.

Nice to have

• Experience with retirement or defined contribution plans.
• Background in providing administrative support to complex plan clients.

Culture & Benefits

• Opportunity for contract-to-hire conversion to a full-time position.
• Collaborative and team-oriented remote work environment.
• Structured role with clear performance expectations and call volume management.