Lead Site Reliability Engineer (SaaS)

TL;DR

Lead Site Reliability Engineer (SaaS): Owning reliability outcomes for a modern split-plane, multi-region SaaS platform with an accent on system design, reliability strategy, and cross-team execution. Focus on driving SLO attainment, MTTR reduction, and scaling reliability engineering across the platform.

Location: Must be based in the United States

Salary: $136,000–$177,000

Company

hirify.global is a leading analytics platform provider focused on transforming how businesses leverage data, automation, and AI.

What you will do

• Define and drive reliability strategy for control-plane and data-plane systems, including multi-region resilience and failover design.
• Establish and operationalize SLOs, SLAs, and error budgets to guide engineering tradeoffs.
• Lead initiatives to improve MTTR, incident prevention, and overall service health.
• Own end-to-end incident management, driving systemic fixes and long-term reliability improvements.
• Lead architecture reviews to ensure scalability, reliability, and cost efficiency.
• Mentor senior engineers and champion automation, including AI-driven reliability improvements.

Requirements

• 6+ years of experience leading the delivery of complex, distributed systems or SaaS platforms.
• Strong experience with multi-region, split-plane architectures.
• Proficiency in Python, Java, C++, or JavaScript.
• Deep expertise in Kubernetes (multi-cluster), CI/CD, GitOps, and Infrastructure as Code.
• Proven track record in SLO/SLA design, observability, and incident management.
• Must be eligible to work in compliance with U.S. export controls.

Nice to have

• Experience with chaos engineering and large-scale reliability automation.
• Expertise in modern observability platforms like Datadog or Grafana.

Culture & Benefits

• Comprehensive benefits package including medical, retirement, and wellness programs.
• Commitment to a diverse, equitable, and inclusive workplace.
• Support for a growth mindset and career development at all stages.
• Flexible time off and employee discounts.