Senior Manager, Customer Success Operations

TL;DR

Senior Manager, Customer Success Operations: Architecting and managing the operational infrastructure for customer success, renewal motions, and retention strategies with an accent on data governance, platform configuration, and scalable workflow design. Focus on driving cross-functional alignment between CS, Sales, and RevOps to optimize NRR and GRR metrics through rigorous, data-driven processes.

Location: Remote USA

Salary: $145,000 - $160,000 per year

Company

hirify.global is a global leader in data analytics and industry expertise, powering auto-related decisions through proprietary insights and seamless workflows.

What you will do

• Own the operational frameworks and renewal motion architecture for the Customer Success organization.
• Configure and manage CS platform infrastructure (e.g., Gainsight, Totango) to surface risk and drive retention.
• Establish and enforce data governance models to ensure readiness of key growth and retention metrics.
• Partner with CS leadership to define, operationalize, and improve renewal playbooks and workflows.
• Drive cross-functional alignment across Sales, RevOps, and Analytics to ensure scalable post-sale operations.
• Monitor and improve the operational mechanics that govern risk identification and expansion efforts.

Requirements

• Must be based in the United States.
• Extensive experience in CS Operations or a similar senior operational role.
• Deep expertise in CS platforms such as Gainsight or Totango.
• Strong background in strategic process design and data governance.
• Proven ability to drive cross-functional alignment in a complex corporate environment.
• Strong leadership presence and analytical mindset.

Culture & Benefits

• Commitment to a diverse and inclusive workforce.
• Opportunity to work in a global corporation with significant impact on industry-leading data products.
• Focus on innovation, collaboration, and data-driven decision-making.
• Supportive environment that values trust and proven results.