Technical Service Manager

TL;DR

Technical Service Manager: Providing technical support for crop protection products with an accent on agronomic expertise, research trial alignment, and training for sales and customer groups. Focus on managing grant-in-aid testing funds, supporting label/regulatory updates with validation data, and resolving complex customer complaints under pressure.

Location: USA, SD, Remote

Company

hirify.global is a specialty agricultural technology company focused on crop protection and pest control solutions.

What you will do

• Maintain strong technical knowledge of commercial agriculture, new technologies, and competitive chemistries and positioning.
• Build relationships with university extension personnel and other territory influencers to ensure fair representation and readiness to recommend FMC products at launch.
• Develop and supervise technical support activities aligned with annual FMC goals and objectives.
• Partner with product development to align testing programs with market trends and support technical readiness as launch approaches.
• Manage research testing funds and influence trial plans through the grant-in-aid (GIA) budget aligned with regional sales and marketing objectives.
• Deliver technical product training, guide complaint handling, assist field sales representatives, and mentor junior technical service representatives.

Requirements

• Location: Must live within the TS region to service sales and customer needs.
• 5+ years of experience in technical support, selling chemical crop protection, seed, or agronomy services.
• MS in Entomology, Plant Pathology/Physiology, Weed Science, Agronomy, or other agricultural/related science (or equivalent experience); PhD preferred.
• Working knowledge of ARM.
• Ability to design protocols and research projects that demonstrate agronomic input features and benefits; proven ability to transfer complex technical information to less technical audiences.
• Strong communication skills (speaking, writing, and computer skills) and ability to resolve conflict and operate effectively under pressure.

Culture & Benefits

• Equal opportunity employer committed to a diverse and inclusive workplace.
• Work focused on innovation for agriculture with emphasis on integrity, safety, respect, and results.
• Collaboration across sales, marketing, regulatory, and product development groups.
• Mentorship and coaching for junior technical service representatives.