Grants Coordinator (Membership Operations)

TL;DR

Grants Coordinator (Membership Operations): Administering day-to-day operations of a community grants program across Canada, the US, and the UK with an accent on reviewing and deciding grant applications, supporting members through the full grant lifecycle, and ensuring compliant, efficient administration. Focus on service delivery against SLAs, escalation handling for sensitive issues, and operational reporting with continuous process improvement.

Location: Toronto

Salary: $43,000.00 - $63,000.00

Company

hirify.global is a fraternal insurer delivering a community granting program that supports members and local communities.

What you will do

• Run day-to-day grants program operations across three countries, including reviewing, evaluating, and rendering decisions on grant applications per guidelines and business rules.
• Coach members through the end-to-end grant process to maximize successful applications, reduce declines, and ensure hosted activities engage other members.
• Support post-activity reporting to ensure grant funds are used as intended; act as the first escalation point for member and stakeholder concerns, complaints, or sensitive issues.
• Communicate with members and internal/external stakeholders via email and/or phone to resolve inquiries with professionalism and a high standard of care.
• Monitor service delivery against SLAs, identify risks/gaps/opportunities in real time, and contribute to operational reporting and program assessments.
• Serve as a subject matter expert (SME) for grant programs, processes, and systems; help develop and maintain procedures, SLAs, operational KPIs, and training materials.

Requirements

• Post-secondary education or an equivalent combination of education and experience.
• 1–2 years of experience in customer service, operations, program delivery, or a related role working with diverse clients/members.
• Strong judgment, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills with a customer-service orientation and ability to build trust for coaching and education.
• Strong time-management and planning skills to work under high volumes and tight deadlines while maintaining quality.
• Experience working within documented processes, guidelines, or policy frameworks, including negotiating skills to coach applicants to meet criteria.

Culture & Benefits

• Hybrid work arrangement.
• Base salary range of $43,000.00–$63,000.00, with potential participation in a discretionary variable incentive plan.
• Discretionary incentive eligibility depends on individual and company performance.
• Equal opportunity and inclusion-focused environment.
• Accessible candidate experience with accommodations available during the recruitment process.

Hiring process

• Recruitment and screening by Talent Acquisition; only selected candidates will be contacted for further consideration.