Assessment Services Specialist

TL;DR

Assessment Services Specialist: Delivering end-to-end assessment services for assigned K-12 accounts with an accent on implementation & onboarding, ongoing advisory, and assessment migration. Focus on supporting district and school stakeholders, interpreting assessment data, managing account engagements, and improving reusable playbooks to drive renewal-worthy outcomes.

Location: Remote - US

Salary: $60,000 - $70,000 USD

Company

hirify.global is an education technology company providing integrated, AI-powered solutions for K–12 learning, assessment, and data-informed decision-making.

What you will do

• Support implementation & onboarding by setting up hirify.global assessment products for assigned accounts, including configuration and go-live support.
• Deliver ongoing advisory & support to deepen customer use of assessments, including score interpretation, data coaching, and usage reviews.
• Execute assessment migration and content services with focus on scope, quality, and timelines.
• Own customer accounts end-to-end: manage scope, schedule, communication, delivery, and escalate early when needed.
• Document and improve playbooks, templates, and reusable artifacts based on what works.
• Collaborate cross-functionally with Customer Service, Sales, Product, and Content while acting as a voice of the customer.

Requirements

• US-based remote work.
• 5+ years of experience in K-12 EdTech, assessment, and/or customer-facing professional services.
• Understanding of formative and/or interim assessments, including how they’re built, used, and how educators make decisions from data.
• Strong written and verbal communication for customer emails and data conversations with district leaders.
• Organized and dependable: manage multiple workstreams and proactively flag issues.
• Comfort with ambiguity and ability to solve problems without a fully defined playbook.

Culture & Benefits

• Fully remote company with a monthly tech stipend for work-from-home needs.
• Comprehensive medical benefits with employer contribution to premiums and HSA accounts, plus additional wellness benefits (e.g., gym reimbursement, Calm app access, Rocket Lawyer).
• Inclusive family support benefits including parental leave, fertility support, and adoption support.
• 401(k) plan with employer match.
• Flexible PTO, paid sick time off, company holidays, and winter break (Dec 24–Jan 1).
• Annual learning and development allowance for external training and educational materials.

Hiring process

• Employment is contingent on successful completion of a background check as part of the pre-employment process.
• Compensation is determined based on skills, qualifications, and experience, and may include incentive stock options and benefits.