Operational Oversight Manager (Fintech)

TL;DR

Operational Oversight Manager (Fintech): Ensuring the effective operation of the Trustee Oversight function and SIPP administration with an accent on risk management, governance, and regulatory compliance. Focus on leading and developing the team, conducting root cause analysis of operational exceptions, and implementing robust controls.

Location: Hybrid (Manchester). Minimum of 50% of working time per month must be spent in the office.

Company

hirify.global is one of the UK’s fastest-growing investment platform businesses, managing over £108.7 billion of assets for over 723,000 customers.

What you will do

• Provide first-line oversight of SIPP Trustee operational activities, ensuring controls and governance manage risk and meet regulatory standards.
• Collaborate with internal stakeholders to monitor key SIPP administration processes, including benefits, contributions, and transfers.
• Identify, assess, and record SIPP Trustee risks while maintaining effective management information (MI).
• Perform root cause analysis on exceptions and trends to drive continuous process improvement.
• Monitor regulatory changes and market developments to provide analysis and strategic recommendations.
• Lead and develop the oversight team, fostering accountability and managing resources for cost-effective completion of activities.

Requirements

• Proven experience leading and developing teams within a financial services environment.
• CISI Investment Operations Certificate (IOC).
• Strong communication skills with the ability to interact confidently at all levels.
• Excellent organizational skills, attention to detail, and strong problem-solving capabilities.
• Experience in timely escalation and effective time management.

Culture & Benefits

• 27 days holiday (increasing with service) plus bank holidays and a buy/sell scheme.
• 8% pension with matched contributions and discretionary bonus scheme.
• Share schemes including free shares and BAYE.
• Health Cash Plan, discounted private healthcare, and a free onsite gym.
• Enhanced family leave and employee assistance programs.
• Travel and bike loan schemes.