Strategic SaaS Account Manager (Hospitality)

TL;DR

Strategic SaaS Account Manager (Hospitality): Managing and growing high-value enterprise hospitality accounts in the Benelux region with an accent on NRR growth, product adoption, and C-level stakeholder management. Focus on building long-term business partnerships, analyzing health scores to mitigate churn, and collaborating cross-functionally to optimize the customer journey.

Location: Hybrid/Onsite in Ghent, Belgium

Company

Cloud commerce platform providing unified online and physical operations for retail and hospitality businesses globally.

What you will do

• Act as the primary point of contact for strategic enterprise hospitality customers.
• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Increase product usage and grow Net Revenue Retention (NRR) across the portfolio.
• Lead quarterly business reviews (QBRs) and create customer success plans.
• Analyze usage data and health scores to identify and mitigate risks early.
• Build trusted relationships with C-level and operational stakeholders.

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success in B2B SaaS.
• Strong understanding of SaaS metrics (NRR, adoption, expansion, renewals, churn).
• Proven ability to manage complex, multi-level stakeholder structures and C-level engagement.
• Fluent business-level Dutch and English.
• Must be based in or able to commute to the Ghent office.

Nice to have

• Experience in the hospitality, POS, or hospitality tech industry.

Culture & Benefits

• Growth program with clear paths for promotions and career advancement.
• Company car and charging card.
• hirify.global equity scheme.
• Health & Wellness Credit (up to €400/year).
• Mental health support via the Modern Health App.
• Flexible work policy allowing remote work for up to 60 days per year.