Strategic Account Manager (AI)

TL;DR

Strategic Account Manager (AI): Driving strategic value for key enterprise customers by guiding them through complex analytics use cases and operationalizing AI. Focus on driving adoption, managing high-ARR portfolios, and aligning platform solutions with customer business objectives.

Location: Hybrid: Must be based in San Francisco, USA (requires 3 days per week in the downtown office)

Salary: $115,000 - $145,000

Company

hirify.global is a leading cloud-based analytics and AI platform that empowers organizations to embed real-time insights and AI into their products and workflows.

What you will do

• Manage a portfolio of strategic enterprise accounts, typically with ARR exceeding $1M.
• Act as a trusted advisor to translate customer goals into actionable growth and adoption strategies.
• Drive engagement of the hirify.global platform by providing guidance on best practices and product strategies.
• Collaborate cross-functionally with Product and Engineering teams, including coordination with teams in the Czech Republic (starting as early as 6:00 am PT).
• Facilitate executive business reviews and influence the product roadmap based on customer feedback.
• Travel domestically and internationally for strategic planning and relationship development.

Requirements

• 5+ years of experience in customer success, technical account management, or solution consulting within a SaaS environment.
• Proven track record of managing enterprise portfolios with $1M+ ARR.
• Strong analytical acumen with exposure to BI platforms, APIs, or data tools such as SQL, Looker, Tableau, or PowerBI.
• Excellent communication and relationship-building skills with technical and non-technical stakeholders.
• Ability to operate independently in fast-paced, ambiguous growth-stage environments.

Nice to have

• Experience with pricing, sales, renewals, or expansion discussions.
• Background in product management or design thinking processes.
• Experience in data engineering or sales engineering.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k matching and WFH stipends.
• Paid time off, personal days, floating holidays, and volunteer days.
• Parental leave and Gympass.
• Employee Assistance Program and GrubHub+ subscription.