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5 дней назад

Technical Specialist, Strategic Accounts (Hospitality)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Canada
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Technical Specialist, Strategic Accounts (Hospitality): Providing high-touch technical support and business process optimization for global high-value merchants with an accent on escalation management and product advocacy. Focus on solving complex technical challenges, driving feature adoption, and collaborating with Product teams to improve the user experience.

Location: Must be based in the greater Montreal metropolitan region to allow for easy travel to the HQ office.

Company

A cloud commerce platform serving retail, hospitality, and golf businesses in over 100 countries.

What you will do

  • Provide premium technical assistance and white-glove support to strategic accounts via email, phone, video, and on-site visits.
  • Identify and recommend best practices to help high-value clients optimize their business processes and maximize system value.
  • Manage high-stakes technical escalations end-to-end, overseeing resolution and executive communication.
  • Collaborate with Strategic Account Managers and Product teams to influence the software roadmap based on client insights.
  • Conduct training sessions for new and existing staff members and maintain detailed account-specific documentation.

Requirements

  • Fluency in English and French is required.
  • Must be located in the greater Montreal metropolitan region or nearby areas.
  • Demonstrated experience in technical support or customer-facing roles, specifically within the hospitality industry.
  • Proficiency with Mac OS environments and strong general computer system knowledge.
  • Proven ability to troubleshoot complex technical issues within a higher-tier or escalated support function.

Nice to have

  • Knowledge of networking or network support experience.
  • Understanding of SaaS APIs and experience supporting them.
  • Prior experience in a consultant role.

Culture & Benefits

  • Flexible work environment and remote work policies.
  • Equity options and contributions to a pension plan.
  • Health and wellness credits and training opportunities for career growth.
  • Enhanced parental leave and flexible paid time off.
  • Computer purchase program for a personal Macbook.

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