Strategic Partner Manager (AI/CX)

TL;DR

Strategic Partner Manager (AI/CX): Driving growth across the strategic partner ecosystem for an AI-powered customer engagement platform with an accent on recruiting, onboarding, and enabling new partners to grow revenue. Focus on building collaborative business plans, managing the UCaaS/CCaaS ecosystem, and leveraging AI productivity tools to optimize partner outcomes.

Location: Remote (Must reside in California, Arizona, Utah, New Mexico, Colorado, Nevada, Oregon, Idaho, Wyoming, Montana, or Washington)

Salary: $190,000 – $280,000 (including base and target incentive)

Company

A global leader in AI-powered, conversation-centric platforms designed to redefine customer experience and team collaboration for businesses.

What you will do

• Support and grow existing CX-focused partners within the assigned Western US territory.
• Recruit, onboard, and activate new strategic partners aligned with the company's go-to-market strategy.
• Develop collaborative business plans outlining revenue targets, enablement activities, and growth initiatives.
• Drive partner engagement through regular meetings, QBRs, and joint account strategies.
• Collaborate cross-functionally with Sales, Marketing, and Channel Operations to accelerate bookings.
• Analyze partner performance and maintain pipeline visibility using Salesforce and Power BI.

Requirements

• 5+ years of experience in channel sales or partner management within UCaaS, CCaaS, CX, or AI communications.
• Must reside in CA, AZ, UT, NM, CO, NV, OR, ID, WY, MT, or WA.
• Established relationships with key channel organizations and knowledge of the TSD ecosystem.
• Proficiency with Salesforce and business reporting tools.
• Ability to travel approximately 50%.
• Experience using AI productivity tools (e.g., Microsoft Copilot) to improve workflow efficiency.

Culture & Benefits

• Comprehensive health, dental, vision, and telemedicine coverage.
• 401(k) with company match and Health Savings Accounts (HSA).
• Flexible Time Off for salaried employees and paid parental bonding leave.
• Life, disability, and supplemental indemnity insurance plans.
• Access to ongoing learning, development opportunities, and career advancement.
• Employee Assistance Program (EAP) and various wellness initiatives.