Quality Specialist (Specialty Pharmacy)

TL;DR

Quality Specialist (Specialty Pharmacy): Ensuring operational excellence in specialty pharmacy services by auditing order processing and patient communications with an accent on compliance and accuracy. Focus on identifying operational trends, optimizing patient experience, and building QA processes from the ground up in a startup environment.

Location: Remote (Must be based in the USA)

Company

hirify.global is a venture-backed specialty pharmacy redefining healthcare delivery with a focus on transparency, affordability, and quality care.

What you will do

• Conduct detailed audits of order processing and patient/caregiver phone calls to ensure accuracy and compliance.
• Track and report on quality metrics and team performance to identify trends and areas for improvement.
• Partner with operations, training, and leadership teams to implement process improvements.
• Develop and maintain quality assurance documentation and audit tools.
• Assist in the creation and delivery of quality-focused training and coaching materials.
• Escalate quality concerns and support real-time remediation efforts.

Requirements

• Strong foundation in pharmacy operations.
• Experience with claims processing, prior authorizations, and dispensing.
• Ability to analyze data, synthesize insights, and utilize reporting tools or spreadsheets.
• Skill in identifying errors, inconsistencies, or inefficiencies in workflows.
• Eligibility for US-based employment (indicated by 401k and US health benefits).

Nice to have

• Prior experience with auditing, QA, or compliance.
• Experience working in dynamic, early-stage startup environments.

Culture & Benefits

• Supportive culture with opportunities to grow and influence quality from the ground up.
• Competitive pay and equity opportunities.
• Comprehensive healthcare, vision, and dental benefits.
• Paid time off and generous parental leave.
• 401k match.