Senior Fraud Operations Specialist (Fintech)

TL;DR

Senior Fraud Operations Specialist (Fintech): Safeguarding hirify.global and its customers against fraudulent activities by analyzing account applications and transaction activity with an accent on identifying and mitigating risks associated with first-party and third-party fraud. Focus on collaborating with internal and external teams, staying updated on emerging fraud trends, and improving fraud controls.

Location: Remote (Singapore)

Salary: SGD 128,244 - SGD 176,372

Company

hirify.global is a financial operations platform designed to save companies time and money.

What you will do

• Analyze new account applications to detect potential fraud patterns.
• Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent behavior.
• Thoroughly investigate alerts of first-party and third-party fraud, providing comprehensive documentation of findings.
• Collaborate with internal teams to ensure timely resolution of fraud-related issues.
• Communicate directly with customers to verify account activity, resolve disputes, and gather necessary documentation during investigations.
• Perform root cause analyses and work with strategy and engineering teams to improve fraud controls.

Requirements

• Minimum 5 years of experience in fraud prevention or investigations.
• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries.
• Excellent collaboration, written and verbal communication skills.
• Must have the flexibility to work nights, weekends, and holidays as part of a rotating on-call schedule to ensure 24/7 fraud monitoring and response.

Nice to have

• Experience with NACHA rules and regulations.
• Experience in high-growth startups.
• Experience integrating AI into your daily work.
• Knowledge of SQL or Python.

Culture & Benefits

• 100% medical, dental & vision insurance coverage for you (partially covered for your dependents).
• 401k (including employer match on contributions made while employed by hirify.global).
• Flexible PTO.
• Unlimited AI token usage.
• Centralized home-office equipment ordering for all employees.
• Relocation support to NYC or SF (as needed).