Retention Account Manager

TL;DR

Retention Account Manager: Partnering with SMB business owners to drive client retention and reduce churn across the Square ecosystem, with an accent on deploying effective retention strategies and understanding diverse customer needs. Focus on strategically addressing customer concerns, mitigating competitive threats, and evolving retention motions through product and operational insights.

Location: Remote (United States only). Salary ranges vary by US geographic zone.

Salary: $106,600 – $159,800

Company

hirify.global builds technology to increase access to the global economy through various brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Be responsible for retaining a multi-million dollar client base.
• Understand SMB customer needs across all verticals.
• Deploy retention strategies to mitigate churn and increase contract adoption.
• Strategically address customer concerns and competitive threats.
• Help evolve retention motion through insights on product, operational, and competitive gaps.
• Work with Sales, Support, Product, and Analytics teams to future-proof retention strategies.

Requirements

• 5+ years experience in Sales, Account Management, or related field.
• Experience discovering and closing both retention & growth opportunities.
• Experience successfully managing a pipeline to achieve revenue targets.
• Excellent negotiation & financial literacy skills.
• Excellent storytelling & vision setting skills.
• Excellent organizational, analytical, written, and verbal communication skills.

Culture & Benefits

• Join a team that values curiosity, resilience, and mutual success.
• Empowering you to do the best work of your career while building the life you want.
• Benefits include remote work, medical insurance, flexible time off, and retirement savings plans.
• Committed to an inclusive interview experience and providing reasonable accommodations.

Hiring process

• Candidates may submit up to 9 active applications within a 60-day period.
• Reapplications to the same role are accepted 90 days after a previous application.
• Automated AI tools may be used to evaluate job applications for efficiency and consistency.