Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing a portfolio of existing hirify.global customers to maximize utility and grow Annual Recurring Revenue (ARR) with an accent on adoption, renewals, and upsells. Focus on conducting business reviews, presenting cyber threat defense solutions to executive leadership, and identifying/negotiating cross-sell opportunities.

Location: Onsite in Tokyo, Japan

Company

hirify.global is a global leader in AI for cybersecurity, founded in 2013, protecting nearly 10,000 organizations from unknown threats using its proprietary AI Security Platform.

What you will do

• Manage a portfolio of 30-40 existing hirify.global customers to maximize utility and grow Annual Recurring Revenue (ARR).
• Conduct business reviews with client executive leadership and perform health checks on deployments.
• Present, discuss, and demonstrate hirify.global cyber threat defense solutions to CISOs and information security experts.
• Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning products to customer needs.
• Ensure customers are set up for success and facilitate subscription renewals.
• Analyze customer engagement levels to assess risk and execute action plans for account health.

Requirements

• Minimum 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals.
• Foundational understanding of cybersecurity concepts.
• Strong time management skills, self-motivation, and the ability to work effectively as part of a team.

Nice to have

• Familiarity with enterprise networking technology.

Culture & Benefits

• Collaborate with Sales, Technical Resources, and Cyber Threat Analysts.
• Opportunity to mentor developing Customer Success Managers.