Salesforce Support Specialist (Salesforce)

TL;DR

Salesforce Support Specialist (Salesforce): Supporting internal users of Salesforce systems by managing support queues, communicating solutions, and building internal knowledge bases. Focus on solving operational deficiencies through SFDC configuration changes and ensuring user satisfaction.

Location: Required to work 3x per week in the NYC Office

Salary: $60,000–$105,000

Company

hirify.global is a leading software platform for digital media measurement, data and analytics, providing transparency and insights into digital advertising for large brands.

What you will do

• Actively manage the internal Salesforce support queue and respond to user requests.
• Communicate solutions and manage user satisfaction via detailed instructions.
• Build an internally-facing knowledge base to automate support processes.
• Engage users proactively to determine needs and propose solutions.
• Perform daily Salesforce administration, record creation, and data entry.
• Build and configure Salesforce features and customizations for the Support Team.

Requirements

• 2+ years of SFDC Administrator experience, preferably in online media.
• Bachelor’s degree from an accredited institution or equivalent work experience.
• SFDC Administrator Certification.
• Proficiency in MS Excel and Word.
• Experience working with Salesforce ETL applications such as DataLoader, DemandTools, Jitterbit.
• Strong interpersonal, communication, and presentation skills, capable of conveying issues clearly.

Culture & Benefits

• Work in an agile environment with a dedicated team of administrators.
• Opportunity to influence operational efficiencies within the support team.
• Support and interact with internal users across all levels and functions.
• Eligible for bonus/commission, equity, and benefits.