Benefit Charges Manager (Employer Services)

TL;DR

Benefit Charges Manager (Employer Services): Leading and overseeing the benefit charge process for a dedicated book of clients, managing a team of benefit charge analysts, and ensuring strategic execution of the end-to-end process with an accent on internal audit standards and regulatory requirements. Focus on representing the team in client meetings and calls and collaborating with internal teams and clients to improve processes and outcomes.

Location: United States

Salary: $71,640 - $124,176

Company

hirify.global is a global data and technology company, powering opportunities for people and businesses around the world.

What you will do

• Provide leadership and strategic oversight to the benefit charge team, ensuring performance goals and quality standards.
• Oversee daily operations including benefit charge volumes, processing timelines, and quality metrics.
• Lead coaching sessions to foster development, accountability, and continuous improvement.
• Ensure all processes comply with internal audit standards and regulatory requirements.
• Represent the team in client meetings and calls, particularly for high-impact accounts or escalated issues.
• Collaborate with internal teams and clients to improve processes and outcomes.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of experience in unemployment insurance, benefit charge management, unemployment cost management, or a related Employer Services function.
• 2+ years of people leadership experience, including coaching and performance management.
• Working knowledge of unemployment benefit charge processes.
• Experience managing high-volume, deadline-driven operational workflows.
• Able to ensure compliance with internal audit standards and applicable state and federal regulations.

Culture & Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work fully remote, hybrid or in-office.
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
• Culture focused on DEI, work/life balance, and development.