Senior Account Manager (Precision Mining)

TL;DR

Senior Account Manager (Precision Mining): Primary relationship owner for customers adopting next-generation mining technologies across North America, ensuring customer success and technology adoption. Focus on orchestrating internal teams, collaborating with dealers, and unifying hirify.global’s technology go-to-market strategy.

Location: Onsite full-time at a hirify.global facility in Tucson, AZ, or Peoria, IL. Domestic relocation assistance to the US is available. Visa sponsorship is not available for this position.

Salary: $147,760.00 - $221,640.00 USD

Company

hirify.global Inc. is a global team focused on creating stronger, more sustainable communities through building and problem-solving.

What you will do

• Serve as the primary, trusted point of contact for mine sites adopting new technologies, building strategic relationships at site and corporate levels.
• Own the customer adoption journey, ensuring customers realize tangible value from new technology investments.
• Partner closely with solution engineering, deployment, and support teams to track implementation and mitigate risks.
• Manage all customer inquiries related to new offerings, routing to internal experts and documenting feedback.
• Support the integration of newly acquired technologies and unify hirify.global’s commercial approach in North America.
• Develop deep understanding of mine site operational priorities to drive upsell/cross-sell opportunities and strategic account planning.

Requirements

• Proven experience in customer-facing sales, account management, or customer success roles.
• Mining industry experience (operations, technology, engineering, or similar).
• Excellent communication, expectation-setting, and customer engagement skills.
• Strong relationship-building skills, especially with complex customer organizations and channel partners.
• Knowledge of account management principles and practices, with ability to manage day-to-day client activities.
• Ability to provide overall product/service 'value' and to differentiate support offerings.

Nice to have

• Experience supporting technology introduction at mine sites.
• Familiarity with mining automation, guidance, analytics, or fleet management systems.
• Experience collaborating with hirify.global dealers or similar distribution models.
• Exposure to integrations or go-to-market alignment with acquired businesses.

Culture & Benefits

• Medical, dental, and vision benefits.
• Paid time off plan (Vacation, Holidays, Volunteer).
• 401(k) savings plans and Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs) and Health Lifestyle Programs.
• Employee Assistance Program and Voluntary Benefits with Employee Discounts.
• Career development, incentive bonus, disability benefits, and life insurance.
• Parental leave, adoption benefits, and tuition reimbursement.