Lead Implementation Technical Services Ops

TL;DR

Lead Implementation Technical Services Ops - TPA: Managing operations for a designated team, including leadership, coaching, training, and mentoring with an accent on resolving department issues appropriately. Focus on providing feedback on staff performance, client issues, and actions to improve the department and maintain success.

Location: Fully Remote (U.S. Only)

Salary: $63,600- $90,800/yr

Company

hirify.global is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.

What you will do

• Supervise the work of the assigned group, delegating work assignments to team members.
• Provide training and assist with coaching and development of new and existing team members.
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles.
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach.
• Work with team members and managers to develop and communicate process improvements and updates to the team.
• Keep track of team metrics and use them to measure staff performance and incentives.

Requirements

• Bachelor’s degree preferred.
• Prior experience in a customer-facing role is required.
• Prior experience leading a team.
• Prior experience with Payroll and/or Retirement Plans is a strong plus.
• Prior experience dealing with financial concepts.

Culture & Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) match.
• Perks that support you, your family, and your finances.
• Career development opportunities.