Project Coordinator (Help Desk & Support Operations)

TL;DR

Project Coordinator (Help Desk & Support Operations): Coordinating help desk and support teams to ensure operational excellence and client satisfaction with an accent on managing KPIs, SLA compliance, and risk identification. Focus on leading technical teams, coordinating deliverables, and maintaining communication with clients and internal leaders.

Location: Medellin, Colombia (On site)

Company

hirify.global is a global AI-powered software and cloud solutions provider operating in over 70 countries with a diverse team of 13,000+ professionals.

What you will do

• Ensure clarity of requirements, tasks, and timelines for the technical team.
• Follow up on deliverables, risks, KPIs, and SLA compliance.
• Coordinate with specialists or technical areas as needed.
• Manage workload, shifts, and operational documentation.
• Maintain ongoing communication with clients and internal leaders.

Requirements

• Location: Must be based in Medellin, Colombia (On site)
• Technical or professional training in Systems Engineering or related fields.
• Experience coordinating help desk or on-site support teams.
• Knowledge of ITIL and operational KPIs (SLA, resolution times, quality).
• Strong management, tracking, and administrative control skills.
• Ability to coordinate with technical and multidisciplinary teams.

Culture & Benefits

• Supportive work environment with lived corporate values.
• Personalized development and career growth opportunities.
• Health and life insurance, 100% paid sick leave, and flexible vacation policies.
• Employee fund and time off for special occasions.
• English classes and learning opportunities through hirify.global University.
• Recognition strategies and team-building activities.