AI Quality Assurance Coordinator (AI)

TL;DR

AI Quality Assurance Coordinator (AI): Leading the quality review process for AI-driven customer service solutions with an accent on developing quality standards and frameworks. Focus on managing BPO QA teams, ensuring compliance, and driving continuous improvement in automated customer interactions.

Location: Remote

Company

hirify.global builds technology to increase access to the global economy.

What you will do

• Develop and maintain quality review frameworks for chatbot, voice AI, and co-pilot initiatives
• Create and update quality assessment rubrics aligned with customer experience goals
• Establish quality benchmarks and KPIs for AI-powered customer interactions
• Oversee and manage the productivity of partner QA teams
• Generate regular reports on quality metrics and trends
• Conduct regular calibration sessions to ensure consistency in quality assessments

Requirements

• 3+ years of experience in Quality Assurance or Quality Management
• 2+ years of experience managing teams or coordinating with offshore partners
• Strong understanding of quality management methodologies
• Excellent analytical and problem-solving skills
• Outstanding written and verbal communication skills