TL;DR

Desktop Support Technician: Providing advanced onsite support for desktops, laptops, mobile devices, and network troubleshooting with an accent on end-user computing and incident management. Focus on diagnosing network connectivity issues, hardware/software installations, and collaborating with infrastructure teams in enterprise environments.

Location: Onsite in Mississauga, Ontario, Canada

Company

%hirify_global% is a leading global professional services company specializing in digital transformation and technology consulting.

What you will do

Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems.
Perform hardware and software installations, upgrades, and configurations on Windows and Mac OS.
Support Active Directory, group policies, and user account management.
Manage OS imaging, software deployment, and patching using SCCM or Intune.
Handle incident and request tickets in ITSM platforms ensuring timely resolution.

Requirements

Location: Must be onsite in Mississauga, Ontario, Canada
7–8 years of experience in IT support, preferably enterprise or field service.
Strong knowledge of Windows, Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.
Experience with remote support tools and network troubleshooting tools.
Excellent communication skills for technical and non-technical users.

Nice to have

Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
Experience supporting cloud-based desktop environments.

Culture & Benefits

Collaborative and inclusive workplace with a global community of over 300,000 associates.
Focus on innovation and career development.
Commitment to doing what’s right for people, clients, and communities.