Product Ops Analyst (AI)

TL;DR

Product Ops Analyst (AI): Manage the operational, technical, and analytical lifecycle of hirify.global’s HTS Assist, an AI voice and chat assistant for travel, ensuring seamless integrations and continuous improvement. Focus on AI system integration, B2B SaaS delivery, and data-driven optimization of conversational AI performance.

Location: Remote across Canada, US, United Kingdom, Bulgaria, and Mexico

Company

hirify.global is a leading travel platform combining travel agency services with proprietary fintech products, serving hundreds of millions of travelers globally and powering major travel brands through its B2B division HTS.

What you will do

• Configure and maintain HTS Assist deployments, including conversational flows and prompt management.
• Conduct user acceptance testing and monitor operational health of voice/chat bots.
• Support partner integration and onboarding across telephony, CRM, and travel inventory platforms.
• Analyze data to improve assistant performance and contribute to prompt engineering.
• Build workflow automations and maintain data governance and documentation.
• Collaborate cross-functionally to align product enhancements and manage incident response.

Requirements

• Fluent English communication skills required.
• Hands-on experience with APIs, JSON, SQL, Python, and automation frameworks.
• Understanding of LLM-based systems, conversational AI testing, and voice synthesis technologies.
• Familiarity with cloud telephony providers and CRM/ticketing systems integration.
• Strong analytical, problem-solving, and operational skills with attention to detail.
• Ability to work autonomously and manage complex systems and stakeholder communication.

Nice to have

• Experience with product operations in collaboration with engineering teams.
• Proficiency with operational tools like Jira, Confluence, Amplitude, and Datadog.
• Knowledge of travel technology ecosystems including GDS and PMS/CRS platforms.
• Experience with AI chatbot/voicebot operations and B2B SaaS integrations.
• Skills in data visualization and influencing stakeholders through insights.

Culture & Benefits

• Fully remote work across multiple countries.
• Opportunity to work on cutting-edge AI and travel fintech products.
• Collaborative and mission-driven environment focused on customer-centric travel solutions.
• Exposure to a global travel platform with a large user base including Gen Z and millennials.