Senior Software Engineer (AI)

TL;DR

Senior Software Engineer (AI): Design, build, and operate production infrastructure for high‑scale, low‑latency systems with an accent on reliability and performance improvements. Focus on owning critical services end‑to‑end and creating paved‑paths for every engineer.

Location: San Francisco

Salary: $270K - $415K

Company

hirify.global is the leading conversational AI platform empowering every brand to deliver concierge customer experience.

What you will do

• Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry.
• Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features.
• Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s.
• Evolve CI/CD, golden paths, and self‑service tooling to improve developer velocity and safety.
• Support various deployment architectures for customers with robust observability and upgrade paths.
• Lead infrastructure‑as‑code (Terraform) and GitOps practices; reduce drift with reusable modules and policy‑as‑code.

Requirements

• 6+ years building and operating production infrastructure at scale.
• Depth in at least one area across Core/Data/AI‑ML/Platform/Voice, with curiosity to learn the rest.
• Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing).
• Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets).
• Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs.

Nice to have

• Experience being an early backend/platform/infrastructure engineer at another company.
• Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure).
• Experience with customer‑managed deployments.

Culture & Benefits

• Medical, dental, and vision.
• Flexible time off.
• Daily lunch/dinner & snacks in the office.